Masters of communication always pay attention to the tone of the voice of the interlocutor and non -verbal signals. Often it turns out to be more important than the words that he pronounces. We tell you how to respond to biased criticism and false accusations against you.
Secrets of communication
It is important to realize our tone of voice, posture, gestures, tilt of the head, direction of gaze, breath, facial expressions and movements. Nodding, smiling, laughing, frowning, assenting (“clear”, “yeah”), we show the speaker that we really listen to his words.
When the interlocutor finishes speak, repeat his basic thoughts in your own words. For example: “I would like to clarify. As I understand it, you are talking about … “. It is important not to repeat his words like a parrot, but to rephrase them from yourself – this helps to establish a dialogue and it is better to remember what has been said.
It is worth thinking about motivation by asking myself: what am I trying to achieve, what is the purpose of the conversation – to defeat in a dispute or find mutual understanding? If one of the interlocutors only wants to wound the other, to condemn, take revenge, prove something or exposing himself in a profitable light, this is not communication, but a demonstration of superiority.
Criticism and accusations, including false ones, can be answered, for example: “And really terrible!”,” I understand that you are angry “or” I never thought about it in such a vein “. We just let him know that he was heard. Instead of starting into explanations, response criticism or starting to defend ourselves, we can do otherwise.